Return and Exchange Policy
ONLINE WHV RETURN & EXCHANGE POLICY
Please inspect products immediately upon arrival. We do not accept any return/exchange requests for online items unless they are proven defective.
All return/exchange requests must be made within 3 days of the date of purchase. We can only give store credit for open products. Some customer situations may be accepted up to 10 days.
Shipping is not included and is the responsibility of the customer if it’s in regard to flavor preference.
Zvape reserves the right to deny any return/exchange requests.
LOST OR STOLEN PACKAGES
3rd Party Carriers will attempt to deliver and may leave the package at the door or on your porch. We are not responsible for packages that are damaged, lost, or stolen after the driver confirms delivery of the package. If you suspect your package is lost or stolen contact orders @zvape.com.
INCORRECT ADDRESSES
If a package is returned to us due to address errors, marked “unclaimed” or “return to sender,” or has been deemed undeliverable for any reason by the final carrier, please notify us at [email protected] Once the package is delivered back to us, our returns team will process it, refund the subtotal of your order, or for free shipping orders, a 20% restocking fee.
PROMO PRODUCT RETURN
Please inspect products immediately upon arrival. We do not accept any return/exchange requests for promotional items unless they are proven defective.
All return/exchange requests must be made within 3 days of the date of purchase. We can only give store credit for opened products.
ADDITIONAL NOTES
Zvape reserves the right to deny any return/exchange requests.
Zvape limits the number of exchanges/returns to 2x products, per customer, per month.